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FAQ

  • Q Why choose SZGH over other Chinese CNC or robot manufacturers?

    A

    Three reasons matter most to our customers: First, we manufacture our own control systems, servo drives, and motors — not sourced from third parties — which means better spare parts availability and faster technical response. Second, we supply both CNC machines and robot arms, so customers running integrated automation lines deal with one engineering team, not two.

    Third, we've been doing this since 2013, hold 100+ patents, and are CE certified — with SGS-verified factory assessments available for download.


  • Q How do I get a quote for a CNC machine or robot arm?

    A

     Contact us via WhatsApp (+8618925223781) or email (export02@szghtech.com) with: the product model you're interested in (or your application description),your required quantity, and your destination country. We respond with a detailed quotation within 24 hours, including FOB and CIF pricing options.


  • Q Do you sell parts for robots from other manufacturers?

    A
     We only stock parts for SZGH-branded equipment. We don't supply parts for ABB, KUKA, Fanuc, or other brand robots.

  • Q How do I know what part I need?

    A
    Send us your machine serial number (on nameplate) plus a description or photo of the issue. Our spare parts team identifies the correct part and confirms compatibility before quoting.

  • Q Can I buy non-original parts to save money?

    A
    We strongly recommend against it. Non-genuine parts often have compatibility issues, lower quality, no warranty, and may void your machine warranty. The "savings" usually disappear after one or two failures.

  • Q Do you have parts for older / discontinued SZGH machines?

    A
    Yes. We maintain spare parts inventory for all SZGH models from 2010 onwards. For very specific or obsolete components, we can remanufacture or recommend functional equivalents.

  • Q How fast can you ship a spare part?

    A
    In-stock items dispatch from our Shenzhen warehouse within 48 hours. Express shipping (DHL/FedEx) reaches most countries in 3–7 days. Custom-made parts have additional lead time depending on complexity.

  • Q Can I do annual maintenance myself?

    A
    Some tasks (oil changes, filter replacements) can be done in-house. Geometric accuracy verification and bearing inspection require specialized tools (laser interferometer, micrometers) and training — we recommend SZGH technicians for annual service.

  • Q How long does the spindle on a SZGH CNC lathe last?

    A
    With proper maintenance, SZGH CNC lathe spindles typically last 10–15 years before requiring bearing replacement. Daily warm-up and consistent lubrication are the biggest factors in spindle longevity.

  • Q My robot reducer feels warm — is that normal?

    A
    Yes. Robot reducers (gear units) typically run 40–60°C during continuous operation. Above 70°C indicates over-grease, under-grease, or excessive load. Stop operation and contact support if temperature exceeds 70°C.

SZGH — Manufacturing Automation Upgrade Expert for SMEs

We help small and medium manufacturers compete with less labor, lower cost, and smarter machines — through CNC system and CNC machinery and industrial robots total solution built for real factory floors, not just showrooms.
Trusted by 3,000+ factories across 126 countries.

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Contact Us

Tel: +86-18925223781
Email:  export02@szghtech.com
WhatsApp:  +86-18925223781
Add: South Digital Innovation Industrial Base, Longgang District, Shenzhen, Guangdong , China
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